Privacy Policy

Welcome to VaidyaSathi ("Platform", "We", "Us", "Our").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use the VaidyaSathi website and related services.

By accessing or using our website, you agree to this Privacy Policy.

1. About VaidyaSathi

VaidyaSathi is an online doctor appointment booking platform that connects patients with registered doctors and clinics across India.

2. Information We Collect

We may collect the following information:

A. Personal Information

• Full Name
• Mobile Number
• Email Address (Optional)
• Date of Birth
• Gender
• Address (if required)

B. Appointment Information

• Doctor Selected
• Hospital / Clinic
• Appointment Date & Time
• Appointment ID

C. Payment Information

For platform fee payments: Transaction ID, Payment Status, and Payment Method.

Note: We do NOT store your Debit Card, Credit Card, Net Banking, or UPI PIN details. Payments are securely processed by authorized payment gateway providers.

D. Technical Information

• IP Address & Browser Type
• Device Information & Operating System
• Cookies & Log Files

3. Why We Collect Your Information

Your information is collected to:

• Book appointments & generate confirmations
• Contact you regarding appointment updates
• Improve our services & prevent fraud
• Process platform fee payments & maintain financial/legal records
• Provide customer support

4. Medical Information

VaidyaSathi only collects information necessary for appointment booking.

Medical consultation, prescriptions, diagnosis, and treatment remain the sole responsibility of the respective doctor or healthcare provider.

5. Sharing of Information

We may share your information only with:

• The doctor selected by you
• The clinic/hospital selected by you
• Payment gateway partners
• Government authorities when legally required

We never sell or rent your personal information to third parties.

6. Cookies

We use cookies to keep you logged in, improve website performance, remember preferences, enhance user experience, and analyze website traffic.

You may disable cookies from your browser, though some features may not function properly.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no internet-based service is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only for as long as necessary to provide our services, comply with applicable laws, resolve disputes, and maintain financial records. After the retention period, data may be deleted or anonymized.

9. Your Rights

Subject to applicable law, you may request to access your information, correct inaccurate information, update your details, request deletion of your account, or withdraw consent where applicable.

10. Children's Privacy

Our services are not intended for children under 18 years of age without the supervision or consent of a parent or legal guardian.

11. Third-Party Services

Our website may integrate third-party services, including Payment Gateway Providers, SMS Service Providers, Email Service Providers, and Analytics Providers. These services have their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact:

14. Legal Disclaimer

VaidyaSathi acts only as an online appointment booking platform. Doctors, clinics, hospitals, and healthcare professionals are solely responsible for medical consultation, diagnosis, prescription, treatment, and clinical decisions.

VaidyaSathi shall not be liable for any medical negligence, treatment outcome, prescription, or healthcare-related dispute between a patient and a doctor.